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Stan Sher - Dealer eTraining - Tone Inflection

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Stan Sher of Dealer eTraining talks about the importance of having the right tone and inflection on the phone when handling customers.

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Tags: automotive bdc, automotive consultants, automotive digital marketing, automotive internet sales, automotive sales, More…automotive training, dealer etraining, stan sher

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Comment by Steve on October 2, 2011 at 8:22pm
Agreed, but how do you communicate "tone" via email?

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