"This is a great topic. I've used texting alot when it comes to a customer who is not responding or even a fresh lead off our website. I sold a car to a customer all through texting. When I have an appointment set up on a…"
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Chris Atwater commented on Joe Leedgaard's blog post What are best practices for texting a customer?
Michael Ofori commented on Joe Leedgaard's blog post What are best practices for texting a customer?"Hello Joe;
I think you have hit the nail on the head! Cell phones and other mobile devices like smart phones are what our customers are using to communicate in today's advertising environment. We, as sales managers, must constantly…"
Joe Leedgaard commented on Joe Leedgaard's blog post What are best practices for texting a customer?"Thank you for the input. I really appreciate hearing other opinions. A couple of you say that you think texting is a little invasive. Don't you think it is the same as calling? They are giving us a phone number and email. Is there a difference…"
Trey Colbert commented on Joe Leedgaard's blog post What are best practices for texting a customer?"We don't really use a text service, but I do agree with Andrew. Facebook is one of the 3 largest countries, use it. If I am unable to get a response via email, I will search facebook using their email address and send them a quick message."
Rick Richards commented on Joe Leedgaard's blog post What are best practices for texting a customer?"Since so many of us receive email on our phones, I've changed our autoresponder for internet requests leads on our cars that is designed to mimic a text message - no graphics, just a couple short senteces. I acknowlege receiving their request…"
Dave Staples commented on Joe Leedgaard's blog post What are best practices for texting a customer?"I have had a few customers that request texting for updates on questions they have asked or details for a deal if they are going to be at work or attending class. When this happens, I try to keep my messages concise and to the point. At the same…"
Joe Leedgaard posted a blog postWhat are best practices for texting a customer?
I was wondering is anyone has any experience texting customers? It seems to be a bigger problem getting our customers on phone. Most I know today don't even look at the phone when it rings and certainly don't listen to there voice mails. But they do pull out the phone as soon as a text comes in. They can be in a meeting and they still take out that phone to see who it was. Some will even text me back right after I have called and left a voice mail. I use Vinsolutions as our ILM and Iwas hoping…See More
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What are best practices for texting a customer?
Posted on November 13, 2010 at 2:00pm 6 Comments 0 Likes
I was wondering is anyone has any experience texting customers? It seems to be a bigger problem getting our customers on phone. Most I know today don't even look at the phone when it rings and certainly don't listen to there voice mails.
But they do pull out the phone as soon as a text comes in. They can be in a meeting and they still take out that phone to see who it was. Some will even text me back right after I have called and left a voice mail.
I use Vinsolutions as our… Continue
But they do pull out the phone as soon as a text comes in. They can be in a meeting and they still take out that phone to see who it was. Some will even text me back right after I have called and left a voice mail.
I use Vinsolutions as our… Continue
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